Clinical Specialist

3 weeks ago

Romford, Greater London, United Kingdom NHS Full time
Main Job Responsibilities

The successful candidate will be responsible for leading the Referrals Hub team, promoting safe and effective practice, and ensuring that all processes are in place for an individual's referral to Saint Francis Hospice services. They will work closely with the Referrals Hub Manager, Referrals Hub Clinical Nurse Specialist, Referrals Assistant, and Referrals & Admissions Coordinator to ensure seamless collaboration and communication across all service areas within the hospice.

The ideal candidate will have significant clinical senior level experience, Band 6/7, and a strong understanding of the CQC registered service requirements for hospice service delivery. They will also have experience of service redesign and implementation, as well as working within the NHS or Local Government and implementing service policies and procedures.

The successful candidate will be able to work alone and as part of a team, with a working knowledge of IT, including Excel, Access, Word, and PowerPoint. They will also be adaptable, flexible, and able to handle uncertainty, with the ability to provide clinical supervision and knowledge of existing NHS and Local Authority structure/strategy.

The Referrals Hub Clinical Specialist will be responsible for:

  • Championing the Hospice values to provide effective clinical and professional leadership
  • Working closely with the Referrals Hub Manager to address the needs of individuals, their families, and carers
  • Leading on incoming referrals to the Referrals Hub, providing high standards of clinical triage/assessment, and specialist palliative care, advice, and support to individuals, relatives, and carers
  • Being responsible for the leadership and day-to-day support of staff who work within the Referrals Hub, facilitating their professional development, nursing practice, and ensuring the highest possible standard of care
  • Working collaboratively with the primary care team to provide high-quality specialist support, advice, and symptom control to individuals with specialist complex palliative care needs and their carers in their primary care setting
  • Supporting the SCCS Managers/Head of Community Services in monitoring and maintaining quality nursing practice in accordance with national and local standards/guidelines
  • Leading on Referral Hub developments and responding to all Referral Hub objectives and service delivery goals and opportunities, in line with Hospice strategy
  • Being able to work flexibly across a 7-day service as indicated by service need and demand, as the Referral Hub further develops in line with strategic direction
  • Actively monitoring key performance indicators regarding referrals for SFH, ensuring compliance and reporting any variances to Head of Community Services
  • Ensuring that the Referrals Hub is always staffed safely according to need and within allocated resources, with accountability for the duty rota in line with SCCS to ensure consistency
  • Supervision and co-ordination of Referrals Hub team
  • Undertaking delegated duties from the Referrals Hub Manager/Head of Community Services in relation to nursing and clinical issues
  • Co-ordinating/monitoring the appraisal system and undertaking staff appraisals if requested, with support from Referrals Hub Manager
  • Contributing to reports as required for internal use and for external use regarding referral demand and outcomes
  • Ensuring and overseeing Referral Hub service compliance with all Health and Safety requirements
  • Contributing to local, regional, and national forums for specialist palliative care services as a Referrals Hub representative
  • Developing and maintaining working relationships with other Local Hospices, Acute Trusts, Primary Care, Community Services, and Local Authority Services to ensure joint service planning as appropriate
  • Ensuring that the Referrals Hub provides an excellent learning environment for staff and those on placement, and ensuring that knowledge is shared
  • Promoting the development of Referrals Hub nursing and administrative support through reflective practice and ensuring other support mechanisms are in place
  • Working alongside the Practice Development Team to identify and meet the development needs of staff, through induction, orientation, appraisal, and learning/support following incident
  • Attending internal Management Group meetings and other internal meetings relevant to the Referrals Hub Clinical Specialist role, and ensuring appropriate information is fed back to the Referrals Hub Team
  • Leading and managing the Referrals Hub by example, team work, collaboration, inspiration, and direction
  • Understanding the importance of own professional accountability and recognising individual responsibility for personal and professional development in accordance with the Nursing and Midwifery Council Code of Professional Conduct
  • Receiving reflective practice/one to one supervision for own personal and professional development
  • Facilitating quality initiatives both for the Referrals Hub and from a perspective across the hospice
  • Adhering to the policies and conditions of service of SFH
  • Understanding that the Referrals Hub clinical specialist role may change as the post develops, but only with discussion between the Head of Community Services and Director of Quality and Care
  • Assisting with responding, reporting, investigating, and learning with regards to concerns, complaints, and incidents in liaison with the Head of Nursing, Quality and Assurance
  • Ensuring the Referrals Hub manages safeguarding in line with policy, process, and escalation, with documented reference to Safeguarding Leads
  • Ensuring that national and local policies and procedures are adhered to by all staff and in accordance with the Regulations and Standards of the Care Quality Commission and Nursing Midwifery Council (NMC)

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