ICT Service Desk Manager

4 weeks ago


London, Greater London, United Kingdom Brunswick Group Full time

Job Opportunity

Brunswick Group is seeking a skilled Service Desk Manager to lead a team of support engineers in providing IT support to the business across UK, Europe & IMEA offices. The role requires strong leadership skills to manage the team and ensure a high level of service delivery. The ideal candidate will have a good understanding of ITIL and technical knowledge of Microsoft O365 technologies, including Entra ID.

About the Role

The Service Desk Manager will be responsible for day-to-day management of the London based service team, ensuring all requests are responded to within a timely manner and resolved with a high level of quality. The role will also involve senior stakeholder management, helping to align the service desk towards ITIL, and reporting and improvement of team SLA's and metrics.

Key Responsibilities

  • Day-to-day management of the London based service team
  • Ensuring all requests are responded to within a timely manner and resolved with a high level of quality
  • Senior stakeholder management
  • Helping to align the service desk towards ITIL
  • Reporting and improvement of team SLA's and metrics

Requirements

  • Excellent management and communication skills
  • Previous experience in a Service Desk Managers role
  • Excellent understanding of ITIL with knowledge to implement
  • Technical knowledge of Microsoft O365 technologies, including Entra ID
  • Technical knowledge of Microsoft Azure and Intune

Benefits

Brunswick Group offers a range of benefits, including annual discretionary bonus, 25 days' annual leave, private medical cover, and employee assistance programme. The company is committed to diversity, equity and inclusion and maintains a diverse workforce and inclusive workplace.



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