ICT Service Desk Team Leader
4 weeks ago
Service Desk Lead Opportunity
A highly successful, award-winning Law firm with offices in the UK & Europe is seeking a Service Desk Lead to join their Central London office.
This is a cutting-edge technology environment with a good project stream, flexible hybrid working, good progression and development opportunities, and a great friendly professional company culture.
As the Service Desk Lead, you will oversee daily operations and performance of a small but growing IT Desk Team and deliver exceptional IT support for employees across their six locations.
You will provide technical leadership, resolve complex IT issues, and act as an escalation point for the team. You will also assist with broader IT projects and initiatives.
Key Responsibilities:
- Deputising for the IT Operations and Security Manager in their absence
- Tracking, analysing, and reporting on IT desk request patterns and trends
- Managing meeting room AV equipment and providing technical support for legal meetings
- Monitoring network and system availability, including hardware and software configuration, setup, and upgrades
- Collaborating with the development of infrastructure teams to drive improvements in service delivery and process efficiency
This role would suit an experienced Service Desk Lead or Service Desk Manager with 18 months plus previous experience as a team leader or supervisor in a similar role.
You will be passionate about new technology and have strong organisational skills. You will have knowledge and experience in Microsoft 365 administration, Windows Server, Entra ID, Endpoint Manager, Information Security (ISMS), and a solid understanding of network infrastructure with excellent troubleshooting and analytical skills.
The salary on offer is £45,000 - £50,000 per annum dependent on experience, plus a great benefits package which includes a discretionary bonus, private healthcare, enhanced maternity/parental leave, flexi leave, and 25 days annual leave (plus bank holidays).
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