Head of ICT Services

1 month ago


London, Greater London, United Kingdom https:jobs-redefined.cositemap Full time
Job Title: Head of ICT Services

South Bank Colleges and South Bank Academies, part of the prestigious LSBU Group, are seeking a dedicated and experienced Head of ICT Services to join our team on a permanent basis.

Key Responsibilities:
  • Lead and manage the delivery of the LSBU Group ICT Strategy at SBC and SBA.
  • Responsible for the delivery of a helpful, responsive, and courteous service to all SBC and SBA users by the IT Service support team.
  • Work in co-operation with all sections of the LSBU Group IT in delivering excellent customer service.
  • Manage the delivery of effective IT service support to all users either remotely or at their workplace locations to resolve incidents and fulfill user service requests.
  • Actively seek and review customer feedback to improve IT services, employing a continuous improvement approach to service delivery.
  • Be responsible for the effective delivery of services in line with LSBU/SBC timeframes and within the IT budget.
  • Contribute to the future planning, forecasting, and setting of the annual IT budget.
  • Manage a team of IT Services staff, in line with the LSBU Group values, to provide services which will ensure the safe, effective, and efficient use of resources to support the IT requirements of SBC and SBA.
  • Ensure local risks are identified and communicated to LSBU IT Services and SBC Senior Management Team.
Requirements:
  • A proven track record in IT services management.
  • A minimum degree in an IT-based subject or extensive experience in a similar post.
  • Strong teamwork and networking abilities, alongside the competence to independently plan, prioritize, and organize workload.
  • A strong understanding and commitment to addressing the diversity and inclusion agenda as it relates to the education sector and our college community.


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