ICT Solutions Specialist
1 month ago
Are you passionate about technology and eager to learn?
Telent Technology Services Limited is seeking a highly motivated IT Infrastructure Engineer Trainee to join their team. This 18-month apprenticeship programme offers the perfect opportunity to gain hands-on experience and develop skills in ICT solutions.
About the Role:
- Provide 2nd and 3rd line remote and in-person IT support for End User Compute environment, software distribution, and software packaging.
- Learn how to document existing IT solutions and processes.
- Identify improvements to existing IT solutions and processes.
- Install, configure, upgrade, and support hardware such as laptops, desktops, printers, and telephony.
- Incident, Service Request & Asset management.
- On-site support and touch labour for other ICT-related services.
- Implement and support solutions for the End User Compute environment, including services like M365, SCCM, Intune, and WuFB.
- Provide excellent customer service and support to ensure timely and effective resolution of user issues.
- Undertake computer system planning and design in conjunction with ICT partners.
- Monitor and analyse computer system performance and capacity, and provide recommendations for improving the computing infrastructure.
What We Offer:
- A starting salary of £17,500, which will increase throughout the duration of the programme.
- A comprehensive training package, including a Level 3 IT Solution Technician qualification.
- The opportunity to work in an Agile model from both office environments and remotely from home.
- A mentorship programme, where you'll be supported by colleagues, supervisors, managers, and tutors throughout the programme.
- Access to a range of family-friendly policies, including occupational health support and wellbeing Portal.
- Discounts on cinema tickets, restaurants, and shopping through the Telent Reward scheme.
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