ICT Support Specialist
3 weeks ago
At Opus People Solutions Ltd, we are seeking a highly skilled ICT Support Specialist to join our team. This is an exciting opportunity for the right candidate to provide customer-focused, reliable and flexible operational first point of contact IDT support to all Telford & Wrekin staff, Schools and Councillors.
The ideal candidate will have excellent communication skills, be able to work independently and as part of a team, and have a strong understanding of IT systems and hardware.
The salary for this role is £12 per hour, with the possibility of overtime. The successful candidate will work Monday to Friday, 8am to 5pm, with occasional team office days.
We are looking for someone who can maintain IDT assets in desktop hardware and software to ensure secure user network access for email, file and print, desktop applications, system client installations and telephone connectivity.
- Please see below for more information on the job requirements and benefits.
Key Responsibilities:
- Provide prompt response to telephone, intranet and email requests; highlighting operational problems to relevant support staff
- Responding in line with IDT Service Level Agreements to all requests raised with the service desk
- Provide initial help and guidance to users
- Enter all requests correctly into the Service Management system and escalate to other support teams as necessary.
- Installation of basic software to client access equipment using a variety of tools i.e. Microsoft System Centre Configuration Manager.
- Rotation with desktop support teams for skills transfer and professional development
About You:
- You will have excellent communication and problem-solving skills
- You will have a strong understanding of IT systems and hardware
- You will be able to work independently and as part of a team
Benefits:
- A competitive salary of £12 per hour
- Overtime possibilities
- A supportive and dynamic team environment
Opportunities:
- This is an exciting opportunity to join a dynamic team and contribute to the success of Opus People Solutions Ltd
- You will have the opportunity to develop your skills and experience in a fast-paced and challenging environment
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