End User Support Specialist

4 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom NEC Software Solutions Full time

Job Title: End User Support Specialist

Job Summary:

We are seeking an experienced End User Support Specialist to join our team at NEC Software Solutions. As a key member of our End User Operations Team, you will be responsible for providing technical support to our internal employees, ensuring they have a seamless and efficient experience with our IT systems.

Key Responsibilities:

  • Resolve IT support requests via phone, video, email, and in-person
  • Troubleshoot and resolve hardware and software issues on desktops, laptops, and mobile devices
  • Install, configure, and maintain operating systems and software applications
  • Provide user guidance and training on using software applications and systems
  • Offer technical assistance to non-technical end-users in a clear and user-friendly manner
  • Address user questions and concerns, ensuring a positive customer service experience
  • Perform hardware upgrades, repairs, and replacements as needed
  • Assist with software installations, updates, and patches
  • Troubleshoot and resolve software-related issues
  • Maintain accurate records of support requests, resolutions, and hardware/software inventory through the use of Ivanti ISM
  • Create and update user guides, knowledge base articles, and documentation as necessary

Requirements:

  • Demonstrable experience working in a similar role
  • Strong hardware troubleshooting experience, particularly focused on laptops
  • Experience troubleshooting Microsoft 365, with a clear understanding of the steps required to do this
  • Knowledge of providing support on Windows 10 and 11
  • Ability to prioritize with a ticketing-based system (we use Ivanti ISM)
  • Senior stakeholder management experience, including prioritization
  • Capability to troubleshoot meeting room devices quickly and effectively
  • Experience supporting VPNs and antivirus
  • Eligible for UK security clearance

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • The chance to work with a leading technology company

How to Apply:

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



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