End User Support Specialist
4 weeks ago
Job Title: End User Support Specialist
Job Summary:
We are seeking an experienced End User Support Specialist to join our team at NEC Software Solutions. As a key member of our End User Operations Team, you will be responsible for providing technical support to our internal employees, ensuring they have a seamless and efficient experience with our IT systems.
Key Responsibilities:
- Resolve IT support requests via phone, video, email, and in-person
- Troubleshoot and resolve hardware and software issues on desktops, laptops, and mobile devices
- Install, configure, and maintain operating systems and software applications
- Provide user guidance and training on using software applications and systems
- Offer technical assistance to non-technical end-users in a clear and user-friendly manner
- Address user questions and concerns, ensuring a positive customer service experience
- Perform hardware upgrades, repairs, and replacements as needed
- Assist with software installations, updates, and patches
- Troubleshoot and resolve software-related issues
- Maintain accurate records of support requests, resolutions, and hardware/software inventory through the use of Ivanti ISM
- Create and update user guides, knowledge base articles, and documentation as necessary
Requirements:
- Demonstrable experience working in a similar role
- Strong hardware troubleshooting experience, particularly focused on laptops
- Experience troubleshooting Microsoft 365, with a clear understanding of the steps required to do this
- Knowledge of providing support on Windows 10 and 11
- Ability to prioritize with a ticketing-based system (we use Ivanti ISM)
- Senior stakeholder management experience, including prioritization
- Capability to troubleshoot meeting room devices quickly and effectively
- Experience supporting VPNs and antivirus
- Eligible for UK security clearance
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- The chance to work with a leading technology company
How to Apply:
If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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