Senior IT Support Specialist

21 hours ago


Hemel Hempstead, Hertfordshire, United Kingdom NECSWS Full time
Job Title: Senior IT Support Specialist

About the Role:
We are seeking an experienced End User Engineer to join our team in Hemel Hempstead. This is a hybrid working role, with 2-3 days a week in office and the rest from home.

The End User Operations Team provides a single point of contact for all internal NEC Employees, offering support and maintenance with IT services. The ideal candidate will be able to troubleshoot and resolve hardware and software issues on desktops, laptops, and mobile devices. Additionally, they should have experience installing, configuring, and maintaining operating systems and software applications, as well as providing user guidance and training on using software applications and systems.

Key Responsibilities:
• Resolve IT support requests via phone, video, email, and in-person interactions
• Troubleshoot and resolve hardware and software issues on various devices
• Install, configure, and maintain operating systems and software applications
• Provide user guidance and training on software applications and systems
• Assist with software installations, updates, and patches
• Maintain accurate records of support requests, resolutions, and hardware/software inventory through Ivanti ISM
• Create and update user guides, knowledge base articles, and documentation as necessary
• Experience troubleshooting Microsoft 365, including understanding steps required to do so
• Knowledge of providing support on Windows 10 and 11
• Ability to prioritize tasks using a ticketing system (Ivanti ISM)
• Senior stakeholder management experience, including prioritization
• Capability to troubleshoot meeting room devices quickly and effectively
• Experience supporting VPNs and antivirus software
• Eligible for UK Security Clearance

Desirable Skills:
• Experience working with InTune
• Understanding of PowerShell
• Windows or Microsoft Certification would be advantageous

Benefits:
We offer an excellent benefits package, including an above-average pension scheme. Our package includes:
• Private medical cover funded by NEC for employees, with the option to add family members at an additional cost
• 25 days paid holiday, with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC, with the option to increase coverage at an additional cost
• A group pension plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit individual needs
• Free access to LinkedIn Learning for all colleagues

Additional Information:
Candidates must demonstrate a pre-existing right to work and travel within the UK. Depending on the nature of the role, a Disclosure Barring Service (DBS) check may also be required.

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