Quality Assurance Professional
1 month ago
Brook Street is seeking an experienced Quality Assurance Manager to join their team. As a key member of the organisation, you will play a vital role in ensuring the highest standards of quality and compliance across social care services.
About Brook StreetWe are a reputable recruitment agency with a strong reputation for delivering high-quality solutions to our clients. Our dedication to excellence has earned us a loyal customer base, and we continue to grow and expand our services.
Job Description- Develop and Maintain Quality Assurance Framework: Create, implement, and maintain a robust quality assurance framework that aligns with regulatory standards and best practices.
- Audit and Inspection: Conduct regular audits and inspections to assess compliance with regulatory requirements, internal policies, and procedures.
- Risk Management: Identify, assess, and mitigate risks that may impact the quality of care and service delivery.
- Data Analysis: Analyse quality data to identify areas for improvement and implement corrective action plans.
- Incident Investigation: Investigate and resolve incidents and complaints promptly and effectively.
- Staff Training: Provide training and support to staff on quality assurance standards, regulatory requirements, and best practices.
- Compliance and Regulatory Updates: Stay up-to-date with relevant regulations and ensure compliance with all legal and ethical obligations.
- Stakeholder Relationships: Build strong relationships with regulatory bodies, external stakeholders, and internal teams.
- Reporting and Performance Metrics: Prepare regular reports on quality performance and compliance metrics.
You must have experience managing data, intelligence, and feedback, and be able to clearly communicate areas for improvement to managers. A proven track record of implementing continuous improvement within care and support settings is essential.
What We Offer- Competitive Salary: £37,104 - £42,621 per annum
- Annual Leave: 28 days per year
- Healthcare Cash Plan: Contributory pension plan
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