Customer Service Representative

1 week ago

Cirencester, Gloucestershire, United Kingdom Jones Bootmaker Full time

Customer Advisor Opportunity at Jones Bootmaker

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor at Jones Bootmaker in Cirencester. As a Customer Advisor, you will play a key role in delivering exceptional customer service and providing expert advice on shoe care and accessories to our customers.

About the Role

  • Deliver exceptional customer service and provide a positive shopping experience for our customers.
  • Advise customers on shoe care and accessories to complement their needs and achieve daily KPIs.
  • Be self-aware, able to question, learn, and take responsibility for yourself.
  • Be a team player, maintaining a friendly, engaging, and positive attitude.
  • Support the maintenance of store standards, product placements, and stockroom.

What We Offer

  • A competitive hourly rate of £11.70 (21+), £9.60 (18-20), and £7.85 (16-17).
  • Opportunities for pay increases after completing the required retail induction PaSS stages.
  • A generous staff discount scheme, some of which can be shared with family and friends.
  • Holiday entitlement that increases with service.
  • Company contribution pension.
  • Access to the Pavers Foundation, an employee-led grant application and charitable giving scheme.
  • Access to the Pavers Academy, providing career pathways through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programs.
  • Access to wellbeing and financial support through RetailTRUST.

About Us

Jones Bootmaker is a successful and highly profitable family-run footwear retail business with a robust presence across the UK and Ireland. We operate over 190 stores, including the renowned Jones Bootmaker and Herring Shoes brands, and are committed to doing the right thing by our people and the planet.

We were honoured to be recognised as one of the Top Retailers to work for in the UK by Best Companies in 2021 and have maintained a prestigious 3* world-class employee engagement in 2023 and 2024. We remain committed to sustainability, having achieved Carbon Neutral status in 2021 and continuing to uphold this status annually.

Our supportive family environment fosters exceptional job satisfaction, ensuring our colleagues are well-cared for. We firmly believe that by investing in our people, we provide the best service to our customers.

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