Customer Service Representative

1 week ago

Cirencester, Gloucestershire, United Kingdom St. James's Place Full time
Role Summary

As a Customer Service Representative - Financial Partners, you will be part of a dedicated team responsible for answering phone and email queries from our Partners on their remuneration issues. Our ideal candidate will have a passion for customer service and be service-focused with previous experience in a customer service role. If you are confident in your ability to deliver a professional and high-quality customer service to the Partnership in line with agreed SLAs, we encourage you to apply.

About the Role

We are looking for someone who can investigate and resolve a wide range of Partner queries received via email and phone calls. You will analyse and interrogate remuneration data to ensure queries are resolved quickly and efficiently. Your previous experience in a customer service role will enable you to provide excellent support to our Partners, ensuring they receive the best possible service. In return, you will have the opportunity to work with a dynamic and supportive team, and enjoy a range of benefits including a non-contributory pension, parental leave, and flexible working arrangements.

Key Responsibilities

* Investigate and resolve Partner queries received via email and phone calls
* Analyse and interrogate remuneration data to ensure queries are resolved quickly and efficiently
* Deliver a professional and high-quality customer service to the Partnership in line with agreed SLAs
* Collaborate with the team to ensure excellent support is provided to our Partners

What We Offer

* Non-contributory pension - 10% (increasing with length of service up to 15%) with further pension matching
* Parental leave - 6 months full pay
* Flexible working arrangements
* 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday

Working with Us

We are a committed and supportive employer, and we are proud to offer a range of benefits and opportunities to our employees. Our people are at the heart of everything we do, and we are dedicated to providing an inclusive and supportive work environment. We believe in the value of difference and know that diverse teams can help us problem-solve and innovate for our clients. If you are a motivated and enthusiastic individual who is passionate about customer service, we would love to hear from you.

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