Customer Service Representative

3 weeks ago


Cirencester, Gloucestershire, United Kingdom Jones Bootmaker Full time

About the Role

We are seeking a skilled Customer Advisor to join our team at Jones Bootmaker in Cirencester. As a Customer Advisor, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily sales targets.

Key Responsibilities

  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Advise customers on shoe care and accessories, making recommendations based on their needs and preferences.
  • Meet or exceed daily sales targets, achieving sales goals and contributing to the success of the store.
  • Work collaboratively with colleagues to maintain a positive and engaging store environment.
  • Support the maintenance of store standards, product placements, and stockroom.

About Us

Jones Bootmaker is a leading footwear retailer with a rich history and commitment to customer satisfaction. We offer a supportive and inclusive work environment, with opportunities for career growth and development.

What We Offer

  • A competitive hourly rate of £11.70 (21+), with opportunities for pay increases based on performance.
  • A generous staff discount scheme, with some benefits available to share with family and friends.
  • Holiday entitlement that increases with service.
  • Company contribution pension.
  • Access to the Pavers Foundation, providing opportunities for charitable giving and career development.

Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with a passion for delivering exceptional customer service. You will also need to be self-motivated, with a strong work ethic and ability to work collaboratively as part of a team.



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