National Account Manager

4 weeks ago


Luton, Luton, United Kingdom A F Blakemore Full time
About the Role

We are seeking a determined, articulate self-starter with a real passion for food retail to join our National Account team, covering the stores in the Home Counties area.

As a National Account Manager, you will be responsible for building a site-specific Joint Business Plan in conjunction with our Retail Partners and their Regional and Area Management teams. You will also be completing concise store visit reports, owning an integrated contact strategy to build relationships with key stakeholders, and supporting the implementation of initiatives to improve product mix, customer footfall, and basket size.

Key Responsibilities:

  • Building a site-specific Joint Business Plan in conjunction with our Retail Partners and their Regional and Area Management teams.
  • Completing concise store visit reports.
  • Own an integrated contact strategy to build relationships with key stakeholders both internally and externally, to deliver the highest level of customer service adding value to both A.F. Blakemore's and our Partner's businesses.
  • Support the implementation of initiatives to improve product mix, customer footfall and basket size whilst maintaining availability and client satisfaction.
  • Monitor sales and service levels, investigating and resolving queries and issues raised.
  • Involvement in cross functional projects and activities as required.
  • Ensure key promotional activity is supported and maintained
  • Taking a proactive approach to personal development, account management and administration

Requirements:

  • Full UK Driving Licence is essential.
  • High levels of numeracy and literacy essential.
  • Self-starter with an ability to plan and meet deadlines.
  • Degree or equivalent is preferred.
  • Previous experience in a FMCG retail customer-facing role preferred.
  • Strong evidence of the ability to build effective relationships.
  • Ability to build and deliver a customer plan that grows profitable retail and wholesale sales.
  • Strong IT skills; CRM system, Word, Excel, PowerPoint, Office

About Us

A.F. Blakemore & Son Ltd is one of the largest privately owned companies in the UK. Food and drink have always been our lifeblood, and today our business has multiple divisions specialising in wholesale distribution, retail, and food service. Our forward-thinking family-owned business began life in 1917 as a counter-service grocery store and has grown from these humble beginnings into a company that now employs more than 5,600 people, with a turnover of £1.3 billion.

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