Current jobs related to Service Desk Team Lead - Telford, Telford and Wrekin - Nasstar
-
Service Desk Team Lead
4 weeks ago
Telford, Telford and Wrekin, United Kingdom Nasstar (Uk) Ltd Full timeAbout NasstarWe are a leading MSP in the UK, and we are looking for a skilled Service Desk Team Leader to join our team.Job SummaryWe are seeking a highly motivated and experienced Service Desk Team Leader to lead our team of IT support specialists. The successful candidate will be responsible for managing the day-to-day operations of the service desk,...
-
Service Desk Team Lead
4 weeks ago
Telford, Telford and Wrekin, United Kingdom Nasstar (Uk) Ltd Full timeAbout NasstarWe are a leading MSP in the UK, and we are looking for a skilled Service Desk Team Leader to join our team.Job SummaryWe are seeking a highly motivated and experienced Service Desk Team Leader to lead our team of IT support specialists. The successful candidate will be responsible for managing the day-to-day operations of the service desk,...
-
Service Desk Team Lead
4 weeks ago
Telford, Telford and Wrekin, United Kingdom Nasstar (Uk) Ltd Full timeAbout NasstarWe are a leading MSP in the UK, and we are looking for a skilled Service Desk Team Leader to join our team.Job SummaryWe are seeking a highly motivated and experienced Service Desk Team Leader to lead our team of IT support specialists. The successful candidate will be responsible for managing the day-to-day operations of the service desk,...
-
Service Desk Team Lead
4 weeks ago
Telford, Telford and Wrekin, United Kingdom Nasstar (Uk) Ltd Full timeAbout NasstarWe are a leading MSP in the UK, and we are looking for a skilled Service Desk Team Leader to join our team.Job SummaryWe are seeking a highly motivated and experienced Service Desk Team Leader to lead our team of IT support specialists. The successful candidate will be responsible for managing the day-to-day operations of the service desk,...
-
Service Desk Team Lead
1 month ago
Telford, Telford and Wrekin, United Kingdom Nasstar (Uk) Ltd Full timeAbout NasstarWe are a specialist MSP, and we are looking for a Service Desk Team Leader to join our team.Job SummaryWe are seeking a highly skilled and experienced Service Desk Team Leader to lead our IT support team. The successful candidate will be responsible for managing the day-to-day operations of the service desk, ensuring that all customer queries...
-
Service Desk Team Lead
4 weeks ago
Telford, Telford and Wrekin, United Kingdom Nasstar (Uk) Ltd Full timeAbout NasstarWe are a specialist MSP, and we are looking for a Service Desk Team Leader to join our team.Job SummaryWe are seeking a highly skilled and experienced Service Desk Team Leader to lead our IT support team. The successful candidate will be responsible for managing the day-to-day operations of the service desk, ensuring that all customer queries...
-
Service Desk Team Lead
4 weeks ago
Telford, Telford and Wrekin, United Kingdom Nasstar Full timeAbout NasstarNasstar is a leading provider of transformative technology solutions, specializing in cloud optimization, application modernization, and managed services. Our integrated suite of services delivers cutting-edge solutions to help businesses succeed in today's fast-paced landscape.Job SummaryWe are seeking a highly skilled Service Desk Team Lead to...
-
Service Desk Team Lead
4 weeks ago
Telford, Telford and Wrekin, United Kingdom Nasstar Full timeAbout NasstarNasstar is a leading provider of transformative technology solutions, specializing in cloud optimization, application modernization, and managed services. Our integrated suite of services delivers cutting-edge solutions to help businesses succeed in today's fast-paced landscape.Job SummaryWe are seeking a highly skilled Service Desk Team Lead to...
-
Service Desk Team Lead
1 month ago
Telford, Telford and Wrekin, United Kingdom Nasstar Full timeAbout NasstarNasstar is a leading provider of transformative technology solutions, specializing in cloud optimization, application modernization, and managed services. Our integrated suite of services delivers cutting-edge solutions to help businesses succeed in today's fast-paced landscape.Job SummaryWe are seeking a highly skilled and experienced Service...
-
Service Desk Team Lead
1 month ago
Telford, Telford and Wrekin, United Kingdom Nasstar Full timeAbout NasstarNasstar is a leading provider of transformative technology solutions, specializing in cloud optimization, application modernization, and managed services. Our integrated suite of services delivers cutting-edge solutions to help businesses succeed in today's fast-paced landscape.Job SummaryWe are seeking a highly skilled and experienced Service...
-
Service Desk Team Lead
2 months ago
Telford, Telford and Wrekin, United Kingdom Nasstar (Uk) Ltd Full timeWe are seeking a highly skilled Service Desk Team Lead to join our team at Nasstar (UK) Ltd.About the Role:The successful candidate will be responsible for leading our Service Desk team, ensuring excellent customer service and technical support to our clients.Key Responsibilities:Lead and manage the Service Desk team to deliver high-quality technical...
-
Service Desk Team Lead
2 months ago
Telford, Telford and Wrekin, United Kingdom Nasstar (Uk) Ltd Full timeWe are seeking a highly skilled Service Desk Team Lead to join our team at Nasstar (UK) Ltd.About the Role:The successful candidate will be responsible for leading our Service Desk team, ensuring excellent customer service and technical support to our clients.Key Responsibilities:Lead and manage the Service Desk team to deliver high-quality technical...
-
Apprentice Service Desk Team Lead
4 weeks ago
Telford, Telford and Wrekin, United Kingdom Nasstar (Uk) Ltd Full timeAbout NasstarWe are a specialist MSP, and we are looking for a Service Desk Team Leader to join our team.Job Type: PermanentLocation: Hybrid (Office / Remote-UK Only)Salary: Competitive base + benefitsAbout the Role:We are seeking a highly motivated and experienced Service Desk Team Leader to lead our Service Desk team. As a Service Desk Team Leader, you...
-
Apprentice Service Desk Team Lead
4 weeks ago
Telford, Telford and Wrekin, United Kingdom Nasstar (Uk) Ltd Full timeAbout NasstarWe are a specialist MSP, and we are looking for a Service Desk Team Leader to join our team.Job Type: PermanentLocation: Hybrid (Office / Remote-UK Only)Salary: Competitive base + benefitsAbout the Role:We are seeking a highly motivated and experienced Service Desk Team Leader to lead our Service Desk team. As a Service Desk Team Leader, you...
-
Service Desk Team Lead
2 months ago
Telford, Telford and Wrekin, United Kingdom Nasstar Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Team Lead to join our Technical Operations team at Nasstar. As a key member of our team, you will be responsible for leading a team of technical specialists to provide exceptional service to our customers.Key Responsibilities:Lead a team of technical specialists to deliver...
-
Service Desk Team Lead
2 months ago
Telford, Telford and Wrekin, United Kingdom Nasstar Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Team Lead to join our Technical Operations team at Nasstar. As a key member of our team, you will be responsible for leading a team of technical specialists to provide exceptional service to our customers.Key Responsibilities:Lead a team of technical specialists to deliver...
-
Service Desk Team Leader
4 weeks ago
Telford, Telford and Wrekin, United Kingdom Nasstar Full timeAbout NasstarNasstar is a leading provider of transformative technology solutions, specializing in cloud optimization, application modernization, and managed services. Our integrated suite of services delivers cutting-edge solutions to help businesses succeed in today's fast-paced landscape.Job SummaryWe are seeking an experienced Service Desk Team Leader to...
-
Service Desk Team Leader
4 weeks ago
Telford, Telford and Wrekin, United Kingdom Nasstar Full timeAbout NasstarNasstar is a leading provider of transformative technology solutions, specializing in cloud optimization, application modernization, and managed services. Our integrated suite of services delivers cutting-edge solutions to help businesses succeed in today's fast-paced landscape.Job SummaryWe are seeking an experienced Service Desk Team Leader to...
-
Service Desk Team Leader
4 weeks ago
Telford, Telford and Wrekin, United Kingdom Nasstar Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Team Leader to join our team at Nasstar. As a key member of our Customer Operations team, you will be responsible for leading a team of technical support specialists and ensuring that our customers receive exceptional service.As a Service Desk Team Leader, you will be responsible...
-
Service Desk Team Leader
4 weeks ago
Telford, Telford and Wrekin, United Kingdom Nasstar Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Team Leader to join our team at Nasstar. As a key member of our Customer Operations team, you will be responsible for leading a team of technical support specialists and ensuring that our customers receive exceptional service.As a Service Desk Team Leader, you will be responsible...
Service Desk Team Lead
2 months ago
We are seeking a highly skilled and experienced Technical Operations Team Lead to join our Service Desk team at Nasstar. As a key member of our customer operations team, you will be responsible for providing leadership and direction to your team members, ensuring they deliver a first-class service to our customers.
**Key Responsibilities:**
- Lead and manage a team of technical specialists to provide exceptional customer service and support.
- Work closely with the Customer Operations Manager to provide feedback on team performance, identify areas for improvement, and develop strategies to address gaps in process.
- Develop and implement effective onboarding and development programs to ensure team members are equipped to succeed.
- Assist with jeopardy management, including escalation and ticket reviews, to ensure timely resolution of customer issues.
- Review ticket trends to identify problems and develop solutions to reduce re-occurrence of common issues.
**Deliverables:**
- Build a high-performing technical team that is always looking to improve and develop.
- Create a positive culture within the team, based on professionalism, pride, and excellent service delivery and customer service.
- Support team members in prioritizing incidents and general workload.
- Act as an escalation point and decision-maker for service-related issues, identifying bottlenecks and working with the manager to build and implement service improvement plans.
**Requirements:**
- Solid background in Service Desk support.
- Experience working in a busy IT Service Desk environment in a technical customer-facing role.
- Experience working with and adhering to procedures.
- Experience supporting end-users across a variety of locations.
- Experience of ITSM systems and automating Service Desk processes.
**What We Offer:**
- A competitive salary and benefits package.
- A supportive team environment and opportunities for career growth and development.
- A range of employee benefits, including flexible working, virtual working, and top-of-the-range technology.
