Helpline Advisor
4 weeks ago
The Opportunity:
We are seeking a skilled Helpline Advisor to join our team at Stephensons, an award-winning law firm. As a Helpline Advisor, you will be responsible for providing excellent customer service to clients over the phone, ensuring that enquiries are processed efficiently and effectively.
Key Responsibilities:
- Provide prompt and accurate advice on various legal enquiries over the telephone
- Effectively handle inbound customer enquiries, quickly identifying customer legal requirements
- Provide a high level of quality customer service
- Proactively promote the Stephensons brand to prospective clients to maximise all sales and cross-selling opportunities
- Prioritise and manage own workload effectively
- Maintain internal records on case management in relation to all enquiries handled
- Compliance with Client Care and Complaints Procedures in order to minimise the risk of negligence and comply with Law Society Rules
Requirements:
- 5 GCSE's grade C or above
- Customer Service Experience
- Experience of working within a similar role/environment
About us:
Stephensons is a top 150 law firm with a strong commitment to the future growth and development of the business. We offer a range of benefits, including retail voucher/cashback schemes, holiday sale and purchase schemes, and online wellbeing services.
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