Helpline Advisor

4 weeks ago


Wigan, Wigan, United Kingdom Stephensons Full time

The Opportunity:

We are seeking a skilled Helpline Advisor to join our team at Stephensons, an award-winning law firm. As a Helpline Advisor, you will be responsible for providing excellent customer service to clients over the phone, ensuring that enquiries are processed efficiently and effectively.

Key Responsibilities:

  • Provide prompt and accurate advice on various legal enquiries over the telephone
  • Effectively handle inbound customer enquiries, quickly identifying customer legal requirements
  • Provide a high level of quality customer service
  • Proactively promote the Stephensons brand to prospective clients to maximise all sales and cross-selling opportunities
  • Prioritise and manage own workload effectively
  • Maintain internal records on case management in relation to all enquiries handled
  • Compliance with Client Care and Complaints Procedures in order to minimise the risk of negligence and comply with Law Society Rules

Requirements:

  • 5 GCSE's grade C or above
  • Customer Service Experience
  • Experience of working within a similar role/environment

About us:

Stephensons is a top 150 law firm with a strong commitment to the future growth and development of the business. We offer a range of benefits, including retail voucher/cashback schemes, holiday sale and purchase schemes, and online wellbeing services.


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