Customer Service Advisor
5 months ago
We are Calisen. We own and manage essential energy infrastructure assets that offer smarter energy for all.
Through smart metering, installation, data services, EV charging infrastructure, and the electrification of heat, we’re creating a more sustainable future, bringing smarter energy to all in conjunction with our core business values. Calisen is in an exciting and strong position where we are seeing growth and development in all areas of the business, and we now have an exciting opportunity to join us as a Customer Service Advisor working within our lively call centre as part of our Data Services team.
As a Customer Service Advisor with Calisen, you’ll be at the heart of the action, managing calls from suppliers and customers, while also championing excellent customer service. Your mission? To ensure smooth sailing by collecting meter readings, scheduling appointments, and coordinating with various departments to solve any challenges that come your way. But that's not all - get ready to show off your multitasking skills as you tackle administrative tasks like generating customer letters on our internal systems.
This isn't just a job - it's a permanent, full-time opportunity where you'll be working 37.5 hours per week, Monday - Friday, between the hours of 12pm - 8pm. And guess what? You'll have the flexibility of a hybrid work setup, allowing you to work from the comfort of your own home while still enjoying the camaraderie of our Wigan call centre at least 2 days per week. With a competitive salary of £23,400 per annum.
**What we are looking for**
- Good level of education (minimum GCSE level including English & Maths or equivalent).
- Excellent telephone manner.
- Experience working in a fast-paced environment, with previous customer service experience (ideally telephone based making outbound calls or customer facing) being advantageous.
- Computer literate with the ability to operate Microsoft Office.
- Excellent communication and interpersonal skills, with the ability to work as part of a team and using own initiative.
- Good organisational and administrational skills.
**What we offer**
- Annual salary review.
- Generous holiday allowance: 30 days, increasing to 33 days with yearly service (inclusive of Bank holidays).
- Company sick pay.
- Enhanced maternity & paternity pay.
- Pension plan.
- Membership to our HealthShield benefits program, where you can enjoy discounts on daily essentials, leisure activities, and claim back on health-related expenses.
- Access to a 24/7 Employee Assistance Plan Helpline.
- Free on-site car parking, including access to electric vehicle charging points at no extra cost.
- Opportunities for professional growth and advancement in a market leading, rapidly expanding company.
- Calisen is proud to be a _**_Real Living Wage_** _paying employer. We believe in the inherent value of our colleagues, and it is our commitment to provide fair and competitive pay that reflects the real cost of living. We understand that when our team members are compensated fairly, it not only enhances their well-being but also contributes to a positive and thriving workplace._**Please note that all successful applicants will undergo relevant employment reference, background, financial and criminal record checks, appropriate for the role offered.
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