Part-time Call Centre Advisors

4 months ago


Wigan, United Kingdom Lowri Beck Full time

Lowri Beck, part of the Calisen Group, is in an exciting and strong position where we are seeing growth and development in all areas of the business, as the group expands its range of activities in line with its mission to deliver Smarter Energy for All. We are now looking for part-time Customer Service Advisors to work within our data services team, taking inbound and making outbound calls to take meter readings and book appointments with our customers.

These are permanent, part-time roles working 20 hours per week between 4pm - 8pm, on a hybrid basis working from home, with travel to our Wigan office at least 2 days per week, with a salary of £11 per hour (£11,440 per annum).

**Why work for Lowri Beck?**
- Annual Salary review
- 30 Days holiday, pro rata, incremental to 33 days with yearly service (inclusive of Bank holidays)
- Company sick pay
- Become a member of our HealthShield benefits programme giving you discounts on everyday shopping, as well as claiming money back on dentist, opticians, physio appointments plus much more
- 24/7 EAP Helpline
- Free on-site car parking, including free use of electric vehicle charging points
- Located close to the Town Centre for public transport links
- Hybrid working
- Development opportunities

**Key Responsibilities**
- Handle calls with our suppliers and/or their customers regarding taking their meter readings and booking appointments e.g., a visit from a meter reader, while also ensuring that excellent customer service is provided.
- Managing customer appointments including liaising with different departments to come to a suitable resolution for the customer.
- Administration duties on internal systems such as generating letters to be sent out to customers.
- You may be asked to assist in other call centre teams based on the needs of the teams & contact centre.

**What we are looking for**
- Good level of education (minimum GCSE level including English & Maths or equivalent).
- Excellent telephone manner.
- Experience working in a fast-paced environment, with previous customer service experience (ideally telephone based making outbound calls or customer facing) being advantageous.
- Computer literate with the ability to operate Microsoft Office.
- Excellent communication and interpersonal skills, with the ability to work as part of a team and using own initiative.
- Good organisational and administrational skills.

Lowri Beck is an integral Calisen Group Company. Calisen is a leading owner and manager of essential energy infrastructure assets, with its purpose being to accelerate the use of smarter energy for all. Calisen's operations consist of three business units, Calvin Capital, Lowri Beck, and Plug Me In.-
**Please note this role is being handled by our internal recruitment team and no agency support is currently required.


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