Customer Service Advisor

2 months ago

Wigan, United Kingdom Calisen Metering Full time

We are Calisen. We own and manage essential energy infrastructure assets that offer smarter energy for all.

Through smart metering, installation, data services, EV charging infrastructure, and the electrification of heat, we’re creating a more sustainable future, bringing smarter energy to all in conjunction with our core business values. Calisen is in an exciting and strong position where we are seeing growth and development in all areas of the business, and we now have an exciting opportunity to join us as a Customer Service Advisor working within our lively call centre as part of our smart metering exchange team.

As a Customer Service Advisor with Calisen, you'll be the superhero of the phone lines, scheduling smart meter appointments and dazzling customers with your top-notch service skills. Get ready to collaborate with different departments, find awesome solutions, and even flex those administrative muscles by generating letters for our fantastic customers.

Get ready to join our squad as a Customer Service Wizard This is not just a job - it's a permanent, full-time adventure where you'll be working your magic for 37.5 hours per week. But don't worry, we've got your back with a fixed shift pattern between 8am and 8pm, Monday to Friday + 1 in 4 Saturdays where you’ll cover a shift between 8am - 5pm. And here's the best part - you get to work from the comfort of your own home with our awesome hybrid setup, while still getting to visit our Wigan call centre HQ at least 2 days a week. Oh, and did we mention the treasure at the end? You'll not just be having a blast, you’ll be earning too, and will be rewarded with an annual salary of £23,400

**What we are looking for**
- Amazing telephone skills and able to navigate Microsoft Office like a pro.
- Able to thrive in a fast-paced environment, especially if you’ve worked your magic in customer service before in either telephone-based setups or face-to-face.
- Bonus points for call centre experience
- Other superpowers include superb communication & people skills.
- You’re a team player with a knack for collaboration while also able to shine and show initiative.
- Organisational and administrative skills that would make any superhero jealous.

**What we offer**
- Annual salary review.
- Generous holiday allowance: 30 days, increasing to 33 days with yearly service (inclusive of Bank holidays).
- Company sick pay.
- Pension plan: Standard 5% employee and 3% employer (with the option to increase).
- Membership to our HealthShield benefits program, where you can enjoy discounts on daily essentials, leisure activities, and claim back on health-related expenses.
- Access to a 24/7 Employee Assistance Plan Helpline.
- Free on-site car parking, including access to electric vehicle charging points at no extra cost.
- Opportunities for professional growth and advancement in a market leading, rapidly expanding company.
- Calisen is proud to be a _**_Real Living Wage_** _paying employer. We believe in the inherent value of our colleagues, and it is our commitment to provide fair and competitive pay that reflects the real cost of living. We understand that when our team members are compensated fairly, it not only enhances their well-being but also contributes to a positive and thriving workplace._**Please note that all successful applicants will undergo relevant employment reference, background, financial and criminal record checks, appropriate for the role offered.

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