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Third Line Support Specialist

2 months ago


Manchester, New Hampshire, United Kingdom Maxwell Bond Full time
Job Title: 3rd Line Support Engineer

Location: Manchester

Salary: £50,000 - £55,000

Job Type: Full-time

Industry: IT Services

Job Description:

About the Role

We are seeking a highly skilled 3rd Line Support Engineer to join our team at Maxwell Bond. As a 3rd Line Support Engineer, you will be responsible for managing and triaging 3rd line incidents from customers on cloud/hybrid platforms.

Key Responsibilities
  • Manage 3rd line tickets/incidents
  • Release management
  • Escalation point for 2nd line
  • Understand and follow ITIL problem management framework
Requirements
  • Azure
  • Citrix
  • Microsoft stack
  • Office 365
  • Intune
  • SharePoint
What We Offer
  • 25 days holiday, option to buy and sell holidays + birthday off
  • Hybrid working
  • Ongoing training and development opportunities
  • Private Healthcare
  • Enhanced Maternity/ Paternity and adoption pay
  • Discounts on any events at AO Arena
About Us

Maxwell Bond is a prestigious and award-winning IT Services Provider in the Manchester area. We offer a dynamic and supportive work environment with strong progression opportunities into Cloud/Architecture.