Customer Support Specialist
4 weeks ago
Customer Support Engineer | £35,000 (Flex) | Hybrid Working (Manchester)
Burns Sheehan has partnered with a dynamic and exciting Start-Up / Scale-Up in the Telecoms and Customer Engagement Platform sector to find x3 Customer Support Engineers to join their growing team.
This role has arisen due to internal promotions, and the company needs 2nd Line Customer Support Engineers to support the function as the business expands. With consistent growth over the past five years and significant recent investments, this is an ideal time to join a thriving team.
The Role:
You will be responsible for diagnosing and troubleshooting a range of issues for the company's 150 clients, working with a diverse set of features including Live Chat, Chatbots, WhatsApp, and Facebook Messenger.
Key Responsibilities:
- Troubleshooting and resolving 2nd Line issues within the company's SaaS platform.
- Providing exceptional customer service and communication.
- Utilizing your SaaS and SQL/database experience to solve complex problems.
About the Company:
Burns Sheehan is a leading recruitment agency with a strong track record of partnering with innovative companies to find top talent.
What We Offer:
A competitive salary of £35,000, flexible working arrangements, and the opportunity to work with a dynamic and exciting company in the Telecoms and Customer Engagement Platform sector.
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