Technical Support Specialist
4 days ago
A fantastic opportunity has arisen for a Technical Support Engineer / 1st/2nd Line Support Analyst to join our Manchester based firm on a permanent basis.
Key Responsibilities:
- Provide end-user IT assistance on all core desktop applications and technologies.
- Assist the Service Desk Delivery Manager in the triage of tickets, including:
- Serving as the end user advocate, maintaining regular communication with end users as necessary to keep them informed about incident progress and notify them of any impending changes or agreed outages.
- Collect missing/necessary information from end users and accurately create and update service tickets in our ticketing system.
Requirements:
- ITIL Certification is preferred
- Experienced working with, troubleshooting and improving Windows Server technologies, Windows 10 and Office 365
- Understanding of telephony, including mobile devices and soft telephony (VOIP)
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Technical Support Specialist
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Manchester, New Hampshire, United Kingdom Blink Payment Full time{"title": "Technical Support Specialist", "description": "Job Title: Technical Support SpecialistBlink Payment is a fast-growing, privately-owned business that is transforming the payments landscape. We are seeking a highly skilled Technical Support Specialist to play a pivotal role in delivering an exceptional customer experience.The ideal candidate will...
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Manchester, New Hampshire, United Kingdom Blink Payment Full time{"title": "Technical Support Specialist", "description": "Job Title: Technical Support SpecialistBlink Payment is a fast-growing, privately-owned business that is transforming the payments landscape. We are seeking a highly skilled Technical Support Specialist to play a pivotal role in delivering an exceptional customer experience.The ideal candidate will...
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