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Customer Success Associate

2 months ago

London, Greater London, United Kingdom Acre Software Full time
About Acre Software

Acre Software is revolutionizing the UK's £1.4 trillion mortgage market with a cutting-edge, end-to-end management system. Our platform streamlines the home buying process, eliminating unnecessary admin and friction.

The Role

We're seeking a highly motivated and detail-oriented Customer Success Associate to join our top-performing team. As a key member of our Customer Success team, you'll work closely with other Acre teams and senior leadership to ensure our firms use our platform seamlessly.

Responsibilities
  • Develop a deep understanding of our users and product
  • Provide exceptional customer support via phone, email, and screen shares
  • Advocate for customers, using feedback to improve our product with the product development team
  • Perform technical troubleshooting and problem-solving
  • Deliver high-quality webinar trainings on Acre's platform
  • Communicate product updates and information to customers
About You
  • Curious and self-motivated with a strong desire to achieve
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Passionate about delivering exceptional customer experiences
What We Offer
  • A chance to make a meaningful impact in a fast-growing Fintech start-up
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and collaborative work environment