Technical Support and Implementation Expert
5 hours ago
About the Role:
• Provide technical support and troubleshooting for client HubSpot portals
• Communicate with customers via phone, video, live chat, and email to resolve issues effectively
• Apply business acumen in customer interactions to proactively identify opportunities to grow their business using HubSpot
• Assist in delivering high-quality HubSpot implementations, including initial setup and ongoing optimisation
• Learn to use HubSpot tools for marketing automation, CRM management, and reporting under the guidance of senior team members
• Support with generating reports and simple data analysis
• Undertake day-to-day administrative tasks to ensure the smooth running of projects
• Participate in meetings to observe and learn client management and project communication
• Develop and maintain knowledge of HubSpot's latest features and best practices, applying them to client projects
• Document technical processes and maintain clear records of all implementations and changes
Requirements:
• Proven hands-on systems administration experience with HubSpot CRM
• Strong understanding of marketing automation and CRM best practices
• Experience working in an existing technical support role or as an advanced HubSpot user
• Experience in data structures and models
• Ability to manage multiple projects and meet deadlines in a fast-paced environment
Salary: £25,000 - £35,000 per annum
Benefits:
• Competitive salary
• Pension
• 20 days annual leave + bank holidays (closed completely between Christmas and New Year)
• Access to mentorship and training from a team of HubSpot specialists
• Additional HubSpot training and on-the-job learning will be provided
• Personal development opportunities - including a potential trip to the annual Inbound conference in the USA
• Hybrid and remote working flexibility.
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