Healthcare IT Implementation Expert
1 month ago
Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise. Our mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer.
We are committed to delivering high-quality solutions that meet or exceed client requirements. Our team of experts works closely with clients and internal teams to ensure successful project outcomes.
Role Description:The Clinical Solutions Consultant will be responsible for delivering implementation or consulting projects on time and ensuring client satisfaction. They will provide guidance and advice to clients on workflow planning and drive adoption of best practices to maximize customer return on investment.
The ideal candidate will have experience in healthcare and/or IT/software environments, with effective writing and communication skills. They will also possess problem-solving and trouble-shooting skills, with the ability to teach and present in a classroom setting.
Responsibilities:- Travel to client sites to install CliniSys software products following department procedures and guidelines.
- Consult with key stakeholders pre and post-sale to ensure project scope aligns with contracted customer expectations.
- Effectively prioritize project tasks to ensure timely completion of assigned projects.
- Conduct implementations demonstrating thorough knowledge and understanding of department procedures and guidelines.
- Evaluate process improvements by monitoring client and departmental feedback.
- Provide training to clients as part of the implementation process.
- Independently resolve project issues or escalate to management when necessary.
- Guide clients in decision-making to achieve maximum efficiency using Sunquest best practice recommendations.
- Stay up-to-date on new features, enhancements, versions, and products.
- Collaborate with and mentor other Product Specialists to expand own and others' knowledge.
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