Technical Support Expert
2 months ago
The EMEA Technical Support team plays a crucial part in delivering top-notch technical assistance to equities and derivatives customers worldwide. As a valued member of this global support team, you will be responsible for leading technical investigations, ensuring timely updates to customers, and reporting potential software defects to our Development teams.
Key Responsibilities:
- Conduct thorough technical investigations to resolve customer queries efficiently
- Keep customers informed about progress and potential issues through regular updates
- Collaborate with Development teams to report and address software defects
About ION Group
We're a forward-thinking organization that empowers visionary innovators to provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we've achieved significant growth by bringing together some of the best and most successful financial technology companies in the world.
I ON adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.
Salary: $80,000 - $120,000 per annum, depending on experience and qualifications. Please note that salary ranges may vary based on location and individual circumstances.
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