Technical Support Specialist
3 weeks ago
The EMEA Technical Support team provides technical assistance to equities and derivatives customers as part of ION Markets' global support team. The team is responsible for technical investigation, keeping customers informed, and reporting potential software defects to the Development teams. We take the lead in service restoration in case of software or hardware failures, capacity planning, and Business Continuity testing of the Hosted environment.
Key Responsibilities:- Investigates incidents assigned by the Service Desk
- Maintains a knowledge base of supported software, including database structure and configuration files to aid in issue resolution
- Participates in shift patterns and assists with weekend work and out-of-hours escalations when necessary
- An IT, numerate, or business-related degree or equivalent experience
- A good understanding of and desire to develop technical skills in areas such as database technologies and system performance
- Techincal Support Analysts must be dynamic, resilient, and objective, delivering rapid and accurate solutions to customer incidents
- A strong desire to develop a deep understanding of financial markets and business flows and system functionality
- A working knowledge of networks and network infrastructure is desirable
We're a diverse group of visionary innovators providing trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we've achieved significant growth by bringing together some of the best and most successful financial technology companies worldwide.
Over 2,000 leading corporations, including 50% of the Fortune 500 and 30% of the world's central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading, and risk. Our electronic trading platforms are used by over 800 leading banks and broker-dealers to operate the world's financial market infrastructure. Our global footprint, cutting-edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.
Estimated salary: $80,000 - $120,000 per year depending on location and experience.
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