Technical Support Specialist
18 hours ago
CV-Library is representing an exciting opportunity for a skilled IT Service Desk Analyst to join one of our leading clients within the space sector. This role is based primarily onsite in Guildford, with some flexibility for remote working days.
About the Role
This is a 3-6 month contract role that falls inside IR35, and we're seeking individuals who thrive in a fast-paced, technical environment supporting a diverse user base.
Main Responsibilities:- Provide frontline support to internal users across multiple sites, ensuring timely and effective resolution of technical incidents and queries.
- Accurately log submissions into the Service Desk system, maintaining detailed notes on actions taken.
- Conduct preliminary investigations using telephone, email, or remote admin tools, resolving issues where possible or escalating when necessary.
- Handle email queries, monitor phone systems, and manage escalated tickets to ensure SLA compliance.
- A diploma or NVQ in IT or communications (desirable but not essential).
- Awareness of ITIL frameworks or equivalent is an advantage.
£25,000 - £30,000 per annum (depending on experience).
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