Technical Support Specialist
1 month ago
Company Overview
Capgemini UK is a global business and technology transformation partner that helps organizations accelerate their transition to a digital and sustainable world.
About the Role
We are seeking a Technical Support Specialist - IT Infrastructure to join our End User Experience (EUE) department. As an Onsite Engineer, you will support high-profile clients in our portfolio, working on various projects and tasks.
Salary
The estimated annual salary for this role is £45,000-£55,000, depending on experience.
Job Description
As a Technical Support Specialist, your primary responsibility will be to ensure the smooth operation of IT systems and infrastructure. This includes:
- Resolving technical issues related to hardware, software, networks, printers, and other IT equipment
- Installing and configuring software and hardware
- Providing excellent customer service and communication with stakeholders
- Working collaboratively with internal and external teams to deliver projects
- Identifying and implementing opportunities to improve IT processes and efficiency
Required Skills and Qualifications
To succeed in this role, you will need:
- A good understanding of Microsoft Windows OS (Windows 11 & Windows 10), including build, configuration, and registry settings
- Proficiency in Microsoft Office and basic level understanding of SCCM/Active Directory
- Excellent customer interface and communication skills
- Flexibility with working hours when needed
- A strong knowledge of IT Service Management (ITSM) software (ServiceNow) and network technologies
Benefits
As a Capgemini UK employee, you can expect:
- A competitive salary and bonus scheme
- A range of benefits, including pension, health insurance, and flexible working options
- Ongoing training and development opportunities
- The chance to work with a diverse team on exciting projects
Others
This role offers a great opportunity to grow your career in a dynamic and supportive environment. If you are passionate about IT and delivering exceptional customer experiences, we encourage you to apply.
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