Technical Support Specialist

12 hours ago


Woking, Surrey, United Kingdom Pyramid Recruitment Ltd Full time

Job Overview

We are seeking a skilled Application and Support Engineer to join our team at Pyramid Recruitment Ltd. This role offers the opportunity to be part of a growing organization, contributing to the support and maintenance of bespoke software solutions for clients on a global scale.

Salary

The salary for this position is estimated to be around £32,500 per annum, based on the location and industry standards.

Job Description

As an Application and Support Engineer, you will collaborate with an established team of support engineers to provide second-line support for proprietary software applications. You will troubleshoot and resolve technical issues reported by clients, ensuring timely and effective solutions.

Responsibilities:

  • Collaborate with the support team to provide second-line support for proprietary software applications.
  • Troubleshoot and resolve technical issues reported by clients, ensuring timely and effective solutions.
  • Utilize ticketing systems to manage and prioritize support requests, maintaining accurate and up-to-date records.
  • Execute SQL queries and analyze database structures to address and rectify data-related issues.
  • Communicate proactively with clients, offering clear explanations of technical solutions and updates on issue resolution progress.

Requirements:

  • Prior experience in a support role, demonstrating a solid understanding of customer-centric support principles.
  • Proficiency in ticketing systems to effectively manage and track support requests throughout their lifecycle.
  • Strong knowledge of SQL, capable of querying databases and diagnosing data-related problems.


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