Technical Operations Specialist
6 days ago
As a key member of our global team, the Technical Operations Specialist plays a vital role in ensuring the smooth running of ION hosted environments. This involves working closely with clients, exchanges, and third-party vendors to resolve technical issues and deploy software updates in a timely and efficient manner.
Responsibilities- Investigate and resolve technical incidents assigned by the Service Desk, prioritizing tasks and updating the internal incident tracking system as needed
- Communicate updates effectively and promptly to clients, ensuring transparency and trust throughout the process
- Maintain a deep understanding of the software supported, including database structure and configuration files, to assist in issue investigation and resolution
- Oversee and test the deployment of direct-delivered software, ensuring seamless integration and optimal performance
- Develop strong working relationships with other departments to deliver exceptional service to clients, fostering a collaborative and supportive team environment
- Work closely with 3rd party vendors and exchanges to coordinate software upgrades and market events, ensuring minimal disruption to clients
- Adhere to industry best practices and department procedures for client communications, incident progression, and investigation, maintaining the highest standards of professionalism and integrity
Requirements
- Hold an IT, numerate or business-related degree or equivalent experience, with a strong foundation in technical skills and analytical problem-solving
- Develop and maintain a broad range of technical skills, including database technologies and system performance, with a strong desire to continuously develop and improve technical expertise
- Excellent written and verbal communication skills, with the ability to read and understand code in one or more programming languages, such as C++, TCL, or UNIX Scripting
- Able to work independently, with a high degree of self-motivation and a proactive approach to problem-solving, even under pressure
- A strong desire to develop a deep understanding of financial markets and business flows, with a collaborative and co-operative approach to working with team members and other departments
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