Fertility Care Navigator

1 day ago


Nottingham, Nottingham, United Kingdom TFP Fertility Full time
About TFP Fertility
We are a leading fertility service provider in Europe, operating IVF clinics and egg/sperm freezing banks across 6 countries. Our mission is to use technology to provide parents with a memorable best-in-class fertility journey.

Our Approach
We offer personalized care, understanding, and expertise to help bring dreams to life. We're passionate about creating lives and changing lives through science research and innovation.

Job Opportunity
We're seeking customer-facing professionals with great communication skills to join our Contact Centre team at Nurture Fertility in Nottingham. This role involves guiding patients through the booking process, providing information on treatment options, and ensuring seamless handover of patient care to clinic staff.

Key Responsibilities
  • Answer phone, online chat, and email enquiries from patients
  • Guide patients through the booking process for initial consultations and fertility assessments
  • Send patient information packs/welcome packs as requested
  • Register patients on our internal Electronic Patient Management system
  • Talk patients through the fertility journey and what they can expect when undergoing treatment
  • Share success rates and pricing for various treatment options with the patient
  • Follow up enquiries at regular intervals via telephone, text message, and email

Requirements
  • Sales experience ideally in selling consumer services
  • Minimum two years' experience working in a customer-facing role
  • Proficient knowledge and experience of Microsoft Office Packages
  • Excellent oral and written communication skills and manner
  • Ability to communicate effectively with patients over the telephone and via email

What We Offer
  • £35,000 - £40,000 per annum (dependent on experience)
  • 37.5 hours per week
  • 27 Days + Bank holidays


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