Fertility Journey Coordinator

19 hours ago


Nottingham, Nottingham, United Kingdom TFP Fertility Full time

Company Overview:

">">At TFP Fertility, we're shaping the future of fertility health with technology and care. We're one of Europe's largest fertility service providers, operating IVF clinics and egg/sperm freezing banks in 6 countries.">

Role Description:

">As a Patient Service Coordinator, you'll be the first point of contact for patients, guiding them through the booking process and answering their queries. You'll also register patients on our electronic system, share success rates and pricing, and follow up with patients to ensure a seamless experience.

Key Responsibilities:

">">"> Answer phone, online chat, and email enquiriesGuide patients through the booking process and initial consultationsSend patient information packs/welcome packs as requestedRegister patients on our internal Electronic Patient Management systemTalk patients through the fertility journey and what they can expect when undergoing treatmentShare success rates and pricing for various treatment options with the patientFollow up enquiries at 48 hours, 1 week, 1 month & 3 months via telephone, text message, and emailBook initial consultations and fertility assessments on our Electronic Patient Management systemEnsure seamless handover of patient care to clinic staff once a patient has booked their appointmentsManage authorisation of services for patients who have private healthcare insuranceRaise invoices to insurance services for completed treatment packagesInvoice patients for initial appointment fees and collect paymentUpdate all records on the patient database as appropriateEnsure a personalised approach to patient communicationComplete check-in calls with patients 24 hours after initial consultation appointments/patient information events to enquire if they have any further questions and to seek feedbackHit monthly targets of booking and conversions of enquiries

Salary:

">£25,000 - £35,000 per annum (depending on experience)

Benefits:

">27 days' holiday entitlement + Bank holidays, Competitive salary

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