Assistant Director of Beverage Operations
4 days ago
Metropolitan Gaming Group is a leading gaming and leisure brand that thrives on innovation and exceptional service. We're passionate about delivering unforgettable experiences for our guests, and we're looking for a talented individual to join our team as an Assistant Director of Beverage.
About the RoleWe're seeking a highly skilled and experienced professional to lead our beverage operations and drive excellence in customer service. As an Assistant Director of Beverage, you will be responsible for supporting the F&B Manager in achieving the highest possible standards of customer service and profitability.
Key Responsibilities- Support the F&B Manager in ensuring compliance with all relevant legislation and company procedures.
- Make recommendations and plan for changes to product, experience, and service standards to maximize customer satisfaction.
- Supervise and organize all F&B employees, facilities, equipment, and raw materials to ensure the highest standards of product preparation, presentation, and service.
- Ensure that all F&B staff have the training, equipment, facilities, and resources to properly complete their duties.
- Provide outstanding customer service and guest relations at all times.
- Make recommendations to senior management on aspects of the Club that could improve Guest Satisfaction.
- Responsible for the selection, recruitment, training, appraisal, motivation, coaching & counselling of F&B staff members.
- Ensure compliance with all accounting, control, and financial procedures to safeguard stocks, monies, and facilities.
We value our employees and offer a comprehensive benefits package to ensure your job is both fulfilling and rewarding. Our benefits include:
- Hourly wage + Service Charge + Salary Enhancement From Midnight + Paid overtime
- 50% off food and beverages in all of our UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health, and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentives
- Financial advice services
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Employee assistance programme: Cycle to work scheme
Please note that you must be aged 18 or above and have the right to work in the UK.
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