Cleaning Operations Manager
3 weeks ago
About the Role:
As a Cleaning Supervisor at Tenon FM, you will be responsible for overseeing cleaning duties across various sites, ensuring a comprehensive cleaning service is provided in compliance with CQC and Health & Safety Regulations.
Key Responsibilities:
- Supervise a team of cleaning staff and interact with the Account Management team to ensure effective service delivery.
- Build strong relationships with employees and ensure they work productively and safely.
- Present yourself in a professional, courteous, and appropriate manner in accordance with Company policies and values.
- Work closely with site teams to deliver excellent service and meet client expectations.
- Support and guide cleaning teams to achieve high standards of hygiene and cleanliness.
- Report maintenance issues and work with customers to address specific requirements or concerns.
- Conduct regular site cleaning audits and address any failures within 48 hours.
- Support in recruitment and training of new employees, including site familiarisation and cleaning procedures.
- Provide hands-on cleaning support and respond to cleaning requests as needed.
- Deliver safety and toolbox talks and maintain accurate records.
- Schedule and assign duties to cleaners and ensure they are carried out to the correct standards.
- Support in rota organisation and provide accurate timesheets to the accounts management team.
- Manage equipment, materials, and stock levels and place orders as required.
- Maintain good relationships with customer representatives on site.
- Complete regular audits to measure cleaning performance and ensure compliance with statutory regulations.
- Maintain professional internal and external relationships that meet our core values.
About You:
- Proven experience as a Cleaning Supervisor.
- Hands-on approach with ability to build credible relationships.
- Reasonable IT skills, including Microsoft Office suite.
- Experience of audits and working with high standards.
- Ability to listen to and motivate employees.
- Proven record of being responsive and innovative.
- Self-motivated with ability to work flexibly as part of a team.
- Strong organisational skills.
About Us:
Tenon FM is a Facilities Management company with over 1,700 employees in the UK, offering a wide range of hard and soft FM services to diverse clients throughout the UK.
We value our employees and believe that without them, we cannot provide our services and deliver our customer promise. Your role is vital to our continuing success.
We are an equal opportunities employer and Investors in People Accredited.
Our core values are: Accountable, Learn & Grow, Ethical, Respect, and Team Work.
Our benefits include:
- Health Cash plan cover for self and any dependent children.
- Access to 24/7 Employee Assistance Programme.
- GP Anytime.
- Workplace pension scheme.
- Rewards platform.
- Free mortgage advice partnered with Charles Cameron & Associates.
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