Front Desk Ambassador

4 weeks ago


Cambridge, Cambridgeshire, United Kingdom Accor Full time

Main Responsibilities:

  • Welcome every guest and provide exceptional service throughout their stay.
  • Personalise each interaction with guests to ensure a unique experience.
  • Engage with the team to ensure hotel quality and financial targets can be met.
  • Handle administrative tasks, including emails and phone inquiries.
  • Be responsible for balancing banking transactions for the hotel.
  • Ensure Novotel Standards are met and maintained.
  • Competently take reservations and upsell where possible to maximise average room rates.
  • Assist with Food and Beverage services as required.
  • Attend training sessions provided by the company during working hours.
  • Work weekends and public holidays as part of the role.

Additional Information:

When submitting an application to Accor UK Business & Leisure Hotels Limited, the company processes personal data to consider and manage the application. Data may also be processed from third-party suppliers, such as former employers or personality questionnaires. The company complies with all legislation relating to the protection of personal data, including the General Data Protection Regulation and the Data Protection Act 2018. Information on the processing of candidates' personal data and their rights can be found in the Employee Privacy Policy.


  • Front Desk Ambassador

    3 weeks ago


    Cambridge, Cambridgeshire, United Kingdom Chestnut Full time

    {"Company Overview": "Chestnut is a group of stunning pubs and big houses located in the East Anglia area, committed to staying true to their values while continuously growing. The company is proud but humble and aims to do the best they can for their team members.","Salary": "The estimated salary for this role is £20,000 - £25,000 per annum, depending on...

  • Front Desk Supervisor

    3 weeks ago


    Cambridge, Cambridgeshire, United Kingdom Holiday Inn Cambridge Full time

    Hotel Reception SupervisorAbout the RoleWe are seeking an experienced and motivated individual to lead our hotel reception team at the Holiday Inn Cambridge. As a Hotel Reception Supervisor, you will be responsible for ensuring the smooth operation of the front desk, providing excellent customer service to our guests, and managing a team of receptionists.Key...


  • Cambridge, Cambridgeshire, United Kingdom Graduate Hotels Full time

    ROLE SUMMARYThe Guest Services Manager is responsible for leading the Front Desk Team to deliver exceptional guest experiences. This role requires strong leadership and communication skills to ensure seamless service delivery.KEY RESPONSIBILITIESSupervise and train Front Desk Team Members to maintain high standards of service.Conduct daily briefings and...


  • Cambridge, Cambridgeshire, United Kingdom ibis Cambridge Full time

    Discover a Career in HospitalityAt ibis Cambridge, we're passionate about delivering exceptional guest experiences. As a Hotel Receptionist, you'll be the first point of contact for our guests, setting the tone for their stay. You'll be responsible for managing front desk operations, handling guest inquiries, and providing excellent customer service.What...


  • Cambridge, Cambridgeshire, United Kingdom GUK Full time

    Job Title: Corporate Front Desk CoordinatorDepartment: RUKJob Type: PermanentHours: Thursday – Friday, 08:30 – 17:30, 18 hours per weekJob Summary:We are seeking a highly organized and professional Corporate Front Desk Coordinator to join our team at GUK. As the first point of contact for our clients and visitors, you will be responsible for providing...


  • Cambridge, Cambridgeshire, United Kingdom AccorHotel Full time

    At AccorHotel, we strive to deliver exceptional experiences for our guests. As a Luxury Hotel Front Desk Representative, you will play a crucial role in making this happen.We are seeking a passionate and dedicated individual to join our team at Ibis Cambridge Central Station. If you have experience in reception and are looking for a challenging and rewarding...


  • Cambridge, Cambridgeshire, United Kingdom Graduate Hotels Full time

    About This RoleWe are seeking an experienced and enthusiastic Hotel Front of House Ambassador to join our team. As a member of our front-of-house staff, you will play a vital role in ensuring that our guests receive exceptional service and hospitality.Key ResponsibilitiesProvide consistently excellent levels of customer service and attention to detail,...

  • Front Desk Associate

    2 weeks ago


    Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

    Customer Service RoleWe are seeking a skilled and friendly individual to join our team as a Front Desk Associate. As the first point of contact for our customers, you will be the face of our dealership and play a key role in delivering exceptional customer experiences.Key Responsibilities:Greet customers in a warm and welcoming manner, providing them with a...


  • Cambridge, Cambridgeshire, United Kingdom IBIS Full time

    Role OverviewAs a key member of our front-of-house team, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key responsibilities include:Welcoming guests and ensuring a smooth check-in processProviding exceptional customer service and resolving any issues that may...


  • Cambridge, Cambridgeshire, United Kingdom IBIS Full time

    Key ResponsibilitiesWe are seeking a highly skilled and enthusiastic Receptionist to join our team at Ibis Cambridge Central Station.As a Receptionist, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Your key responsibilities will include:Welcoming guests and ensuring a smooth...


  • Cambridge, Cambridgeshire, United Kingdom Chestnut Full time

    Job OverviewAs a Receptionist at Chestnut, you will be the first point of contact for our guests, providing a warm and welcoming experience. You will be responsible for managing the front desk, handling customer inquiries, and ensuring a smooth and efficient service.About UsChestnut is a group of stunning pubs and big houses located in the East Anglia area....


  • Cambridge, Cambridgeshire, United Kingdom IBIS Full time

    Role OverviewWe are seeking a highly skilled and enthusiastic Receptionist to join our team at Ibis Cambridge Central Station. As the face of our hotel, you will be responsible for extending a warm welcome to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesWelcome guests and ensure a seamless check-in and check-out...


  • Cambridge, Cambridgeshire, United Kingdom IBIS Full time

    About Ibis Cambridge Central StationWe are a team dedicated to creating memorable moments for our guests. Our mission is to connect hearts from arrival to farewell.We offer a unique opportunity for you to grow and develop your skills in a fast-paced, dynamic environment.

  • Front Desk Ambassador

    3 weeks ago


    Cambridge, Cambridgeshire, United Kingdom Aimbridge Hospitality Full time

    **About Us**Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts worldwide. We partner with prominent brands such as Hilton, Accor, Marriott, and IHG, as well as small independent hotels and everything in between.**What We Offer**As a valued member of our team, you'll enjoy a range of...

  • Front Desk Ambassador

    3 weeks ago


    Cambridge, Cambridgeshire, United Kingdom Aimbridge Hospitality Full time

    About UsAimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts worldwide. We partner with renowned brands such as Hilton, Accor, Marriott, and IHG, as well as small independent hotels and everything in between.What We OfferAs part of the Aimbridge team, you'll enjoy a range of benefits,...

  • Front Desk Ambassador

    4 weeks ago


    Cambridge, Cambridgeshire, United Kingdom Accor Full time

    Main Responsibilities:Welcome and engage with every guest to provide exceptional service throughout their stay. Personalise each interaction to ensure a unique experience.Collaborate with the team to ensure hotel quality and financial targets are met. Handle administrative tasks, including emails and phone inquiries.Responsible for balancing banking...


  • Cambridge, Cambridgeshire, United Kingdom Carluccio's Full time

    About Our Team: We are looking for a vibrant and enthusiastic Front of House Team Member to join our Carluccio's family in Cambridge.The Role: As a Front of House Team Member, you will be the face of our restaurant, providing exceptional service to every guest who walks through our doors. Your day-to-day will involve:Greeting and Seating: Welcome guests with...


  • Cambridge, Cambridgeshire, United Kingdom Nuffield Health Full time

    Customer Service AmbassadorWe're looking for a Customer Service Ambassador to join our Front of House team at Nuffield Health Cambridge FWC. As the face of our organization, you'll be responsible for providing exceptional service to our members and patients.Key Responsibilities:Provide a warm and welcoming experience for all visitorsUse empathy and customer...

  • Brand Ambassador

    2 weeks ago


    Cambridge, Cambridgeshire, United Kingdom Orangetheory Fitness 10096 Full time

    About the Role: At Orangetheory Fitness 10096, we are seeking a motivated Brand Sales Assistant to join our dynamic team. As a Brand Sales Assistant, you will be the first point of contact for our members and will play a key role in driving studio growth through membership sales and marketing efforts.Key Responsibilities: Provide exceptional customer service...


  • Cambridge, Cambridgeshire, United Kingdom Holiday Inn Cambridge Full time

    Hotel Reception Supervisor Job in CambridgeWe are seeking an experienced and motivated individual to join our team as a Hotel Reception Supervisor at the Holiday Inn Cambridge. As a key member of our front desk team, you will be responsible for leading a team of receptionists, ensuring the smooth operation of the hotel reception, and providing excellent...