Technical Support Specialist

4 weeks ago


Lewes, East Sussex, United Kingdom Tiger Resourcing Solutions Ltd Full time
Job Opportunity

We are seeking a skilled Technical Support Engineer to join our team at Tiger Resourcing Solutions Ltd.

This role involves providing technical support and maintenance services for our clients in the public transport industry.

The successful candidate will be responsible for:

  • Attending customer sites to perform installations, repairs, and upgrades of equipment.
  • Providing technical assistance via email, phone, and video conferencing.
  • Configuring equipment and preparing media content using bespoke software tools.
  • Collaborating with sales, R&D, and production teams to resolve issues and improve product performance.
  • Providing first-line support on products, troubleshooting hardware and software issues.
  • Carrying out site evaluations and offering suggestions for improvements.
  • Delivering training to customers on in-house software and hardware solutions.
  • Participating in team meetings and occasional travel to the head office.

The ideal candidate will have:

  • Experience in repairing electrical and electronic devices.
  • A full UK driving license and willingness to travel within the UK and occasionally abroad.
  • Excellent written and verbal communication skills.
  • Proficiency with Windows operating systems and Microsoft Office packages.
  • Familiarity with networking and serial protocols.
  • An organised approach to tasks, with the ability to manage multiple projects simultaneously.
  • Comfortable with overnight stays away from home when required.

Desirable skills include experience with serial communication standards and protocols, familiarity with Linux operating systems, and understanding of electrical and electronic system design.



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