Technical Support Specialist

4 weeks ago


Lewes, East Sussex, United Kingdom Terry Parris Associates Full time £35,000 - £40,000
Job Title: Technical Support Specialist

Job Summary: We are seeking a skilled Technical Support Specialist to join our team at Terry Parris Associates. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers, installing and configuring equipment, and resolving technical issues.

Key Responsibilities:

* Provide technical support to customers via email, phone, and Teams
* Install and configure equipment at customer sites
* Resolve technical issues and troubleshoot problems
* Collaborate with other departments to resolve issues
* Maintain accurate records of customer interactions

Requirements:

* Comfortable using Windows-based machines
* Familiar with networking protocols and serial protocols
* Flexible approach to working hours
* Ability to work independently and as part of a team
* Experience with carrying out repairs on electrical and electronic equipment
* Full UK driving license or equivalent
* Valid passport and ability to travel globally
* Computer literate with good understanding of Microsoft Office packages and Windows OS

What We Offer:

* Competitive salary package
* Contributory pension scheme
* Private medical insurance
* Company laptop, phone, and tools
* Minimum of 23 days holiday per annum
* Long service scheme with increasing holiday entitlement

Benefits:

* Training and development opportunities
* Company van with fuel card
* Supportive and friendly work environment

How to Apply:

If you are a motivated and skilled Technical Support Specialist looking for a new challenge, please submit your application.

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