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Technical Support Specialist
1 month ago
Tiger Resourcing Group is a leading global manufacturer of passenger information systems for public transport.
We are seeking a skilled Technical Support Specialist to join our expanding team in Lewes, East Sussex. The role involves specializing in innovative solutions for the transport industry, designing, developing, and manufacturing cutting-edge technology at our headquarters while operating internationally with offices and partners around the world.
This is an exciting opportunity to work in a company at the forefront of technological change where you will be involved in everything from onsite installations and repairs to remote troubleshooting and customer support.
Key Responsibilities:- Attend various customer sites across the UK to perform installations, repairs, surveys, and upgrades of equipment.
- Answer technical queries via video conferencing platforms such as Teams.
- Configure equipment and prepare media content using bespoke software tools.
- Collaborate with sales, R&D, and production teams to resolve issues and improve product performance.
- Provide first-line support on products, troubleshooting hardware and software issues.
- Carry out site evaluations and offer suggestions for improvements.
- Deliver training to customers on in-house software and hardware solutions.
- Participate in team meetings and occasional travel to our head office in Lewes.
- Able to work independently or as part of a team, demonstrating flexibility in problem-solving.
- Experience in repairing electrical and electronic devices (soldering, cable repair, crimping).
- Full UK driving license and willingness to travel within the UK and occasionally abroad.
- Excellent written and verbal communication skills.
- Proficient with Windows operating systems and Microsoft Office packages.
- Familiar with networking and serial protocols.
- A well-organized approach to tasks with the ability to manage multiple projects simultaneously.
- Comfortable with overnight stays away from home when required.
- Experience with serial communication standards and protocols.
- Familiarity with Linux operating systems.
- Understanding of electrical and electronic system design (circuit diagrams, wiring).
- Previous technical support experience especially in the public transport or manufacturing sectors.
The estimated salary for this position is £40,000 - £60,000 per annum, depending on experience.
