Technical Support Specialist

1 week ago


Lewes, East Sussex, United Kingdom Terry Parris Associates Full time

Job Description:

We are seeking a skilled Technical Support Specialist to join our team at Terry Parris Associates. As a key member of our service team, you will be responsible for providing first-line technical support to customers and colleagues.

Main Purpose of Job:

  • To ensure customer satisfaction by resolving technical issues in a timely and efficient manner.
  • To promote the service business by identifying opportunities for growth and improvement.

Key Responsibilities:

  • Providing technical support via phone, email, or in-person visits.
  • Maintaining accurate records of customer interactions and technical issues.
  • Collaborating with colleagues to resolve complex technical issues.

Requirements:

  • Degree in a relevant field (e.g., engineering, computer science) or equivalent experience.
  • Proven technical support experience in a similar role.
  • Excellent communication and problem-solving skills.

Salary: £35,000 - £45,000 per annum depending on experience.

About Us:

Terry Parris Associates is a leading provider of technical services in the East Sussex area. We pride ourselves on delivering exceptional service to our customers and strive to build long-term relationships.



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