Technical Support Specialist

3 days ago


Lewes, East Sussex, United Kingdom Terry Parris Associates Full time
Job Description

We are seeking a skilled Technical Support Specialist to join our team at Terry Parris Associates. This is a full-time position based near Lewes, East Sussex, with a 37-hour workweek and 50% travel requirement.

The successful candidate will be responsible for providing first-line technical support to customers and colleagues, repairing equipment in a timely fashion, and promoting the service business.

This role involves:

  • Providing technical advice and support via phone, email, and site visits
  • Liaising with customers on logistics, including shipment of new instruments and returns
  • Diagnostics and repair of faulty instruments within Turnaround Time targets
  • Completing service reports and escalating cases when necessary
  • Sales of contracts and service parts
  • Installation and training of customers on equipment usage

We require the following skills and qualifications:

  • Significant experience in a relevant occupation or HNC/HND in mechanical or electrical subjects
  • A full UK driving license
  • Good color perception and ability to pass a color perception test
  • Computer literacy (MS Office) and ability to connect to the internet and operate email remote sites

Estimated Salary: £35,000 - £45,000 per annum, depending on experience.

About Us: We are a specialist recruitment agency recruiting on behalf of our client. If you think you're a close fit for this position, please do apply and we will also register you for any upcoming positions that may be suitable.



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