Technical Support Specialist

23 hours ago


Lewes, East Sussex, United Kingdom Terry Parris Associates Full time

The role of Technical Support Specialist is a vital position within our team at Terry Parris Associates, supporting customers in their equipment maintenance needs. We are seeking an experienced professional to join our team as a Technical Support Specialist, providing first-line technical support to customers and colleagues, repairing equipment in a timely fashion, and promoting the service business.

This permanent position, based near Lewes, East Sussex, offers 37 hours per week with 50% travel. The successful candidate will be responsible for ensuring customer satisfaction with their equipment, providing technical advice via telephone helpdesk, service email, and site visits. This role involves diagnosing and repairing faulty instruments, completing service reports, and maintaining databases on customer service.

We estimate the salary for this role to be around £35,000 - £40,000 per annum, depending on experience. If you have significant experience in a relevant occupation or hold a HNC/HND in a mechanical or electrical subject, we encourage you to apply. A full UK driving licence and good colour perception are also required.



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