Technical Support Professional

2 weeks ago


Lewes, East Sussex, United Kingdom Terry Parris Associates Full time

We are seeking a talented Technical Support Engineer to join our team at an exciting time of growth and technological & organisational change.

The ideal candidate will have a strong background in technical support and a passion for problem-solving.

As a Technical Support Engineer, you will be responsible for:

  • Providing technical support to customers via email, phone, and Teams
  • Configuring equipment for installation, preparing customer media, and supporting other departments internally
  • Attending customer sites for installations, repairs, and surveys
  • Training and development of skills to perform the job requirements

The successful candidate will be a team player with excellent communication and organisational skills.

Key responsibilities and requirements include:

  • Key Responsibilities: answer technical questions and issues from customers, configure equipment ready for installation, prepare customer media using the company's bespoke software, support other departments internally
  • Requirements: strong background in technical support, experience with carrying out repairs on electrical and electronic devices, full UK driving license, ability to work as part of a team, self-disciplined and good planning and organisational skills

Our company offers a competitive salary package, including a contributory pension scheme, private medical insurance, company laptop, phone, all required tools, and a minimum of 23 days holiday per annum.

The successful candidate will be expected to work as a team player, have excellent communication and organisational skills, and be able to work flexibly.

For more information, please send your CV through the link today.



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