1st Line Support Specialist

4 weeks ago


Bournemouth, Bournemouth, United Kingdom Sterling Bridge Full time
Role: 1st Line Support Engineer

We are seeking a talented 1st Line Support Engineer to join our rapidly expanding Cloud Technology team in Christchurch. As a key member of our Service Desk, you will be responsible for providing exceptional technical support to our customers.

Key Responsibilities:
  • Provide first-line technical support to customers via phone, email, and chat
  • Resolve technical issues efficiently and effectively
  • Collaborate with the team to identify and implement process improvements
  • Participate in on-going training and development to stay up-to-date with the latest technologies
Requirements:
  • 1 year of IT experience, preferably in a MSP environment
  • Cloud infrastructure experience, including O365 Stack and Azure
  • Full UK driving license
What We Offer:
  • Competitive annual salary of £25,000 - £27,000
  • Paid training and progression plan
  • Salary review growth plan
  • Gym membership
  • Social days
  • Rapidly growing team
  • High cloud technology exposure
  • Pension contribution
  • Private medical care


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