IT Support Specialist
4 weeks ago
At Head Office, we are seeking a talented IT Support Assistant to join our team. As an IT Support Assistant, you will be responsible for providing user support related to hardware, software, and application issues in a Windows/Mac environment. You will also manage and resolve 1st and 2nd line IT Support incidents, working with 3rd party partners where appropriate.
Key Responsibilities:
- Provide user support related to hardware, software, and application issues in a Windows/Mac environment
- Manage and resolve 1st and 2nd line IT Support incidents, working with 3rd party partners where appropriate
- Manage and support all mobile devices, including Point of Sale Android tablets and iOS phones
- Manage support processes, including starter/leavers and access requests
- Work with 3rd party partners to ensure externally managed incidents are dealt with within agreed SLAs
- Administer Active Directory and Microsoft 365 environments
- Manage and update documentation, ensuring information is current and shared, where appropriate, with support partners
Requirements:
- Desire to learn, with a genuine passion for all things IT
- Strong analytical and problem-solving skills
- Service-focused with a desire to deliver outstanding standards of support
- Experience working in a Windows-based support role
- Understanding of Active Directory, Exchange, and Microsoft 365 products (including SharePoint, OneDrive, and Teams)
- Excellent listening skills
- Takes ownership of issues and keeps all parties updated with regular progress reports
- Ability to work in an environment with changing priorities
- Action-oriented
- Highest level of integrity, honesty, and trust
- Drive for results
Desirable Skills:
- Experience working with POS software
- Experience working with Microsoft Endpoint or similar technologies
- Experience working with AV, mail, and web filtering software
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