IT Support Specialist

4 weeks ago


Leeds, Leeds, United Kingdom Head Office Full time
IT Support Assistant Role

At Head Office, we are seeking a talented IT Support Assistant to join our team. As an IT Support Assistant, you will be responsible for providing user support related to hardware, software, and application issues in a Windows/Mac environment. You will also manage and resolve 1st and 2nd line IT Support incidents, working with 3rd party partners where appropriate.

Key Responsibilities:
  • Provide user support related to hardware, software, and application issues in a Windows/Mac environment
  • Manage and resolve 1st and 2nd line IT Support incidents, working with 3rd party partners where appropriate
  • Manage and support all mobile devices, including Point of Sale Android tablets and iOS phones
  • Manage support processes, including starter/leavers and access requests
  • Work with 3rd party partners to ensure externally managed incidents are dealt with within agreed SLAs
  • Administer Active Directory and Microsoft 365 environments
  • Manage and update documentation, ensuring information is current and shared, where appropriate, with support partners

Requirements:
  • Desire to learn, with a genuine passion for all things IT
  • Strong analytical and problem-solving skills
  • Service-focused with a desire to deliver outstanding standards of support
  • Experience working in a Windows-based support role
  • Understanding of Active Directory, Exchange, and Microsoft 365 products (including SharePoint, OneDrive, and Teams)
  • Excellent listening skills
  • Takes ownership of issues and keeps all parties updated with regular progress reports
  • Ability to work in an environment with changing priorities
  • Action-oriented
  • Highest level of integrity, honesty, and trust
  • Drive for results

Desirable Skills:
  • Experience working with POS software
  • Experience working with Microsoft Endpoint or similar technologies
  • Experience working with AV, mail, and web filtering software


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