Software Support Specialist
3 weeks ago
We are seeking a skilled Applications Support Analyst to join our Application Support team. The successful candidate will provide 3rd line support across a portfolio of applications, taking ownership of incident & problem resolution as well as providing maintenance and quality improvements to the application suite.
The ideal candidate will have a strong background in:
- SQL
- CRM, ideally InterAction+ or a legal specific CRM
- Jira
- ServiceNow
Key Responsibilities
- Take ownership of incidents, problems, and requests, determining appropriate actions.
- Use ServiceNow for incident, change, and problem management.
- Progress support requests, keeping stakeholders informed.
- Develop hardware/software installation plans and follow specifications.
- Drive continual improvement, sharing insights to enhance team performance and maturity.
- Strong levels of customer service within IT Support.
- Desirable knowledge of Windows Server 2012-2019.
- SQL.
- CRM, ideally InterAction+ or a legal specific CRM.
- ServiceNow.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
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