Software Support Specialist
4 weeks ago
We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Hamilton Barnes Associates Limited. As a key member of our service desk, you will be responsible for providing technical assistance to clients via various communication channels.
Key Responsibilities:- Technical Support:
- Respond to client technical issues via phone, email, or ticketing system.
- Diagnose and resolve hardware, software, and network-related problems.
- Generate reports on service desk performance metrics.
- Participate in training programs to enhance technical skills.
- Team Collaboration:
- Collaborate with service desk and other departments.
- Bachelor's degree in Computer Science or related field preferred.
- Strong knowledge of Microsoft Windows, Office 365, and networking concepts.
- IT certifications such as CompTIA A+ or Network+ are a plus.
- Competitive salary
- Health insurance
- Training and development opportunities
- Flexible work schedule
If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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