Customer Support Specialist
7 days ago
We are seeking an experienced Client Success Consultant to support our clients in achieving their business goals. The ideal candidate will have a strong understanding of our software system and be able to provide expert guidance and training to clients.
Key Responsibilities:
- Conduct in-depth analysis of client requirements and objectives to identify opportunities to align our software system with their business goals.
- Gather and relay client feedback to internal teams to contribute to product enhancements, new feature development, and overall service improvement.
- Provide proactive care with check-ins, training plans, and remote meetings to ensure clients have access to the products and services they need to achieve their goals.
Requirements:
- Exhaustive knowledge of Microsoft Word, Excel & Outlook.
- Understanding of Solicitor's Account Rules.
- Onsite training experience.
- Comfortable working with software systems and ability to quickly learn and understand complex software applications.
What We Offer:
- Competitive salary and commission.
- Excellent benefits package including pension, private health insurance, life insurance cover, employee assistance program, and 25 days holiday.
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Crime Support Specialist
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