Customer Support Specialist

7 days ago


Leeds, Leeds, United Kingdom LEAP Legal Software Pty Full time
Role Summary:

We are seeking an experienced Client Success Consultant to support our clients in achieving their business goals. The ideal candidate will have a strong understanding of our software system and be able to provide expert guidance and training to clients.

Key Responsibilities:
  • Conduct in-depth analysis of client requirements and objectives to identify opportunities to align our software system with their business goals.
  • Gather and relay client feedback to internal teams to contribute to product enhancements, new feature development, and overall service improvement.
  • Provide proactive care with check-ins, training plans, and remote meetings to ensure clients have access to the products and services they need to achieve their goals.

Requirements:
  • Exhaustive knowledge of Microsoft Word, Excel & Outlook.
  • Understanding of Solicitor's Account Rules.
  • Onsite training experience.
  • Comfortable working with software systems and ability to quickly learn and understand complex software applications.

What We Offer:
  • Competitive salary and commission.
  • Excellent benefits package including pension, private health insurance, life insurance cover, employee assistance program, and 25 days holiday.


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