Software Support Specialist
2 weeks ago
Software Support Specialist
A key role within our growing business, this Software Support Specialist position will see you working closely with our team to deliver exceptional customer service and support. As a Software Support Specialist, you will be responsible for providing first and second-line support for our main customer management application, ensuring data quality and adhering to agreed SLAs.
Key Responsibilities:
- First/second-line support for main customer management application
- Responsible for the loading of new account purchases into the main customer management application, ensuring data quality and within the agreed SLAs
- Bulk account management – according to business needs, agreed SLAs and pre-defined business rules, as needed. Liaise with the business to agree and document business rules.
- Bulk trace systems management – using a variety of applications, according to agreed business needs, SLAs and pre-defined business rules
- Day-to-day management of a key customer communication channels, ensuring quality of data and adherence to deadlines
- Reproduction of customer communication documentation
- Develop an in-depth knowledge of the key applications used within the team to enable early identification of issues to provide a proactive approach to a solution
Requirements:
- Experience of using MS Excel for the manipulation of data
- Desirable: Experience in a Service/Helpdesk environment, Experience of SQL or Crystal reporting, Experience in a financial services environment
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