Technical Support Specialist

3 weeks ago


Leeds, Leeds, United Kingdom Fruition IT Full time

Job Title: Applications Support Analyst

Job Description:

We are seeking a skilled Applications Support Analyst to join our Application Support team at Fruition IT. As a key member of our team, you will provide 3rd line support across a portfolio of applications, taking ownership of incident & problem resolution as well as providing maintenance and quality improvements to the application suite.

Key Responsibilities:

  • Take ownership of incidents, problems, and requests, determining appropriate actions.
  • Use ServiceNow for incident, change, and problem management.
  • Progress support requests, keeping stakeholders informed.
  • Develop hardware/software installation plans and follow specifications.
  • Drive continual improvement, sharing insights to enhance team performance and maturity.
  • Strong levels of customer service within IT Support.
  • Desirable knowledge of Windows Server 2012-2019.
  • SQL.
  • CRM, ideally InterAction+ or a legal specific CRM.
  • ServiceNow.

Requirements:

  • Strong background in SQL, CRM, Jira, and ServiceNow.
  • Excellent problem-solving and analytical skills.
  • Ability to work in a fast-paced environment.
  • Strong communication and interpersonal skills.

About Fruition IT:

Fruition IT is an international leader in business services. We are committed to delivering high-quality solutions and services to our clients. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.



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