IT Technical Support Specialist
3 weeks ago
This role focuses on delivering first-level support to clients, ensuring their productivity through effective use of our IT systems.
Key Responsibilities:- Provide high-quality client service experience.
- Continually improve service delivery through proactivity, good communication, technical skills, and organisation.
- Work collaboratively with the IT support team to resolve technical issues.
- 12 months' experience in an IT Service Desk environment, including direct experience in 1st line support.
- Knowledge of Microsoft Desktop Operating Systems and Applications.
- Excellent IT technical skills and good communication skills.
- A HNC/HND in Computing or suitable equivalent.
- Accreditations in Microsoft technology.
- Experience of desktop upgrades and/or migrations.
This is an excellent opportunity to progress your career within our IT team, with the potential to move into a leadership role or a more technically diverse and specialist infrastructure position.
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